Unpacking Your Questions
Frequently Asked Questions
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This is something we’re often asked by our customers, the truth is it is difficult to answer as it depends on the amount of belongings you are looking to move and how well organised you are for the move when we arrive at your property.
One thing that you need to be aware of is you should be out your property by Midday (12pm), in order to ensure there is ample time for monies to be transferred and you to receive the keys for your new home.
Moving home is very much not a ‘one size fits all’ experience. That is why we have a bespoke quotation system, we always prefer to come out and assess your property, so we can see first-hand what needs moved.
While out at your property we will assess several things including:
- Access to the property
- The number of vans required to complete the move
- If there are any large / specialist items that need to be moved.
This is to ensure that we don’t hold up the new buyers of your home, and we can advise you on how many boxes you may need to get ready to move, among other things.
Contact us to arrange a free quote for your move today!
In short, this isn’t a problem. We never really know when keys will be exchanged or when we’ll have access to your new property.
The advice that solicitors have always given us is that the property should be cleared by midday (12pm), so we always work to this goal.
Beyond this, it comes down to the chain of buyers, so on average we usually get keys by 2pm. Don’t worry if you haven’t recieved your keys by then, we’ll wait for your keys and ensure you get moved into your new home.
We don’t require you to wrap any of your furniture ahead of the move unless you wish to do so.
When we turn up to your home on the day of the move, we will have a selection of protective materials for a variety of items including sofa covers, mattress bags, non-abrasive blankets.
If you want to wrap some items, we would recommend mirrors and pictures be wrapped in bubble wrap, but it is not essential.
We strongly recommend you empty any drawers and pieces of furniture.
There are a couple of reasons that we say this:
- Although the items may fit out of your house as they are, they may not fit in to the new property as easily and could hinder the unloading process.
- Often when we are loading the van, we require to put things upside down to get the van packed as efficiently as possible, so when drawers or furniture aren’t empty, things can become lost or damaged.
There are very few things we can’t move however there are some items such as:
- Gas canisters
- Light garden machinery that is petrol operated (unless completely emptied of petrol)
- Paint as it can cause a large amount of damage should it spill.
If you’re concerned about an item, then contact us and we can advise you on if it’s something we can help you with.
Of course you can repurpose boxes when moving, however there are a few things to consider before deciding on this.
- Are the boxes old and have you had them for a while? If so they may have been somewhere damp which could affect their structural integrity.
- Consider box sizes as you don’t want boxes which are too big as they could become too heavy to move.
Our price does not include boxes to pack up belongings ahead of the move.
We do however have a range of high-quality, strong boxes and packing materials (such as bubble wrap, tape, packing paper and wardrobe boxes) which are competitively priced and available to purchase directly from us.
Let us know if you’d like to purchase these for your move and we can include this in your quote. Or alternatively you can contact us to order.
This can depend on your circumstances, but ideally we would suggest you get in touch with us as early as possible.
We would recommend getting in touch with us as soon as you have an offer on your property, as this will give you plenty time to prepare, and minimise the amount of stress you experience in the run up to your move.
We will work closely with your team to create a detailed moving plan that prioritise your efficiency and minimises downtime.
If required, we can schedule moves outside of business hours or over weekends to reduce disruption.
Yes we have short-term and long-term storage solutions for businesses, available at our secure facility in Montrose.
Whether you need a temporary storage solution or you’re looking to maximise the space in your new premises, our self-storage containers and document storage options are ideal for every business.
At DW Removals & Storage, we can help to move your IT equipment and electronics, but we will outsource part of our service to a trusted IT specialist to ensure that your equipment and sensitive electronics are carefully handled, effectively disconnected and then set-up in your new location.
Through our document storage service, we have extensive experience in providing secure document handling and storage solutions.
All confidential documents are packed in secure, tamper-proof containers, and our team follows strict protocols to maintain confidentiality.
We would recommend scheduling your international move at least 2-3 months in advance. This allows sufficient time for planning, packing, and handling all necessary paperwork.
Yes, as part of our international move, our team will handle all necessary documentation and ensure compliance of import regulations for your chosen destination, so you can focus on the things that matter most to you.
Using high quality packing materials and our team’s years of experience in packing items, we’ll ensure your belongings arrive safety to your new destination.
For all international moves, we can advise you based on the items you have whether air or ocean freight is the best option for you.
Yes, we offer storage for both short term and long term at our facilities in Montrose.
So whether you are looking for a temporary solution while you’re between properties or somewhere permanent to store the items you don’t want to take abroad, our self-storage containers offer the perfect solution.
We understand that plans can change. Please contact us as soon as possible to discuss any changes or cancellations.
We will do our best to accommodate your new schedule.
We offer a comprehensive clearance service including sorting, removal and disposal of unwanted items to ensure the property is left in a tidy condition.
Please note: we don’t provide cleaning as part of our home clearance services but can arrange for this to be done for you.
We will work with you or your solicitor to identify and carefully handle any valuable or sentimental items, ensuring they are treated with respect and care.
We can also provide secure storage options for these items if needed.
Yes, it can often be difficult for families, particularly if they have recently lost a loved one, so we can handle the entire clearance process for you.
We will work with you to arrange access to the property and keep you updated throughout the process.
You don’t need to do much preparation, as we will take care of the entire process, from sorting to removal.
If you aren’t using a solicitor to arrange a home clearance, then we would recommend identifying any sentimental or valuable items that you wish to keep and either setting them aside, or providing a list for us to be able to source them for you.
The duration will largely depends on the size and condition of the property, as well as the volume of items to be cleared.
On average, most clearances can be completed within a day, but larger properties may take longer.
Please contact us directly if you would like us to provide you with a quote for our home clearance services.
We can help you to assess if there’s any items of significant value which can be taken to Taylor’s auction house in Montrose to be sold.
Otherwise we aim to donate or recycle as many items as possible to minimise waste.
Any items that cannot be reused or recycled are disposed of responsibly in accordance with the local environmental regulations.
You can store almost anything, from household items and furniture to business inventory and equipment to seasonal items in our self-storage containers.
However, hazardous materials, flammable items, perishable goods, and illegal items are strictly prohibited.
We take security seriously at DW Removals & Storage, which is why we are a member of the Tick Box Scheme, which aims to keep self-storage facilities safe, secure and legal.
With our storage containers, you will have 24/7 access to your self-storage unit.
If you have one of our internal wooden storage units, you will be able to access these during business hours, from 9am to 5pm Monday-Friday and by appointment on Saturdays.
You can rent a storage unit for as long as you need. Our containers operate on a 4-week rolling contract for an unlimited time, ensuring you have a long-term solution for storage.
Please note you will need to give us one month’s notice if you’re planning to move out.
Yes, our storage units operate on 4-week rolling contracts so the minimum rental period is 4 weeks.
Yes, you can transfer to a different unit size based on availability. Please contact us to make arrangements.
Yes, once the rental agreement is completed, you can move in your items immediately.
You can store a wide range of documents including financial records, legal documents, medical files, and business records at our secure document storage facility in Montrose.
At DW Removals & Storage, we adhere to strict confidentiality protocols and industry standards to ensure your documents are secure and confidential.
We are fully GDPR compliant, our storage operates on a numbered system, with each box having a unique code to maximise confidentiality and privacy.
Yes, we offer detailed inventory management services to help you keep track of your stored documents. For this service we charge an hourly rate of £25 + VAT.
Please let us know if this is something you require when you contact us for a quote.
We provide secure transportation services to pick up and deliver your documents to our storage facility.
To find out more information and pricing, visit our document storage page.
Our document storage facilities are highly secure and fully GDPR compliant.
To ensure maximum security and confidentiality, we have enhanced security measures including 24/7 surveillance cameras, lighting and alarms system, locked units and smoke alarms to protect your documents from damage.
We cover a 50-mile radius (or one hour driving time) from our base in Montrose.
This encompasses the whole of Angus, Dundee, Aberdeen, South Aberdeenshire, North Fife and Perth.
We can travel further afield to cover UK wide removals, although this will require you to either be moving from or into our catchment area.
Our opening hours for our Montrose storage facility are:
Monday-Friday
9.00AM-5.00PM
Saturday
Appointment Only
Sunday
Closed
If you have one of our self-storage containers, you will have 24/7 access to your storage unit.
Please contact us as soon as possible to discuss any changes you require. We will do our best to accommodate your new schedule.
We are a highly experienced team but there are rare occasions where things don’t go as expected.
We are fully committed to resolving any issues promptly. Please contact us if you have any problems, and we will be happy to address them.